A cruise operator needed our help to ensure their terminally ill passenger could complete a trip to Canada.
Getting a forgotten passport to a cruise passenger
Our help was needed to ensure a terminally ill passenger could complete a cruise to Canada after realising they’d left their passport at home in Louisiana. With no time to retrieve it before setting sail, the cruise operator was determined not to let them miss the trip, so they departed without the passport and asked us to deliver it along the route.
Our Solution
Route: Baton Rouge > Dallas > Seattle > Wrangell
Service: Onboard courier, next flight out
Despite the request coming in over the busy Memorial Day weekend, our team worked around the clock to pull off a time-sensitive delivery.
Leveraging our contacts, we quickly dispatched an onboard courier to pick up the passport from Louisiana before boarding the next flight out to Alaska, where the ship was stopping.
The hand-carry agent made it to the port in good time to hand-deliver the all-important item, ensuring the passenger could complete their trip to Canada.
The Finer Details
Personal Service: Our broker provided regular updates to the client, going above and beyond to reassure the passenger.